Caller: Hi, I'm trying to log in & my password won't work.
Me: Okay, I need to have you check the caps lock key, and make sure it's off.
Caller: Um, I don't have one of those.
Me: Yes, you do. It's on the keyboard.
Caller: But I'm only a first-year intern! I really don't have one!
I nearly hurt myself laughing.