Customer service was unhelpful on the phone today...they apparently don't know anything about when/where techs will be.
So, Troll set up a RAS dialup via work, and here I am...on a dialup connection for the first time in ever so long.
Oh, and my email isn't available...so if you've emailed me anytime recently and I haven't replied, it's not just my usual horrible response time at work, but technical difficulties. Feh.
I'll be writing and backdating trip updates over the next couple of days.